Guide › Going to a workshop › Privacy & your data

Step 9

Privacy & your data

Your information is yours. Yuimaru gives you simple tools to get a copy of it, or to delete your account entirely. And you're never rushed: every action here can be undone or takes effect slowly, on purpose, so you always have time to change your mind.

Where these tools live

Open the Account link in the top-right corner, then, at the bottom of that screen, follow Privacy & data →. That opens a page titled "Your data & privacy". It explains, right at the top:

That "once a day" part matters, and it's a good thing: it gives you a window to undo anything you didn't mean to do.

How you sign in

The first card, "Sign-in & passkeys", is where your login lives. Yuimaru has no password to forget — sign-in is handled by our security partner, Hanko — so this is where you add or remove a passkey, change the email address you sign in with, or set up two-factor sign-in. Your primary email is shown at the top so you can see which account you're looking at.

What you consent to

Below that is "Privacy & consent": four switches for what Yuimaru may do with your information. There's no save button — flipping a switch is the decision, and it's stored straight away.

• "Essential account data" — your login, registrations and safety info. Marked Required and can't be switched off: without it there's no service to use.
• "Product analytics" — anonymised usage, so we can see which workshops and flows work. Never sold.
• "Marketing emails" — occasional news about new festivals and early-bird passes.
• "Share with festival partners" — lets organisers of events you attend contact you directly.

The event's own data policy

The switches above are about Yuimaru. Each event you register for also has its own, separate document: the organiser's data policy. It lists every question on that event's registration form and, next to it, the reason the organiser gives for asking — the organiser has to fill that reason in before the question can go on the form at all.

You can read it before you register, and without an account. On any page of an event, look at the bottom of the screen for How this event uses your data, alongside Yuimaru's own Privacy Policy and Terms. It's also the link inside the consent tick-box on the registration form.

Once you've registered, the copy you agreed to is kept for you on your registration page (Account → My registration), under "The data policy you accepted", with the date you accepted it.

Get a copy of your data

There's a card called "Export my data". Press Request my data and Yuimaru gathers up everything it holds about you — your profile, your registrations, your tickets — into a single file you can download and keep.

Your requests appear in a list with a status. At first it says something like "Requested — being prepared". When it's ready, that changes to "Ready" and a Download button appears.

Delete your account

If you'd like to leave, there's a "Delete my account" card. Pressing Delete my account doesn't do it straight away — first Yuimaru asks you to confirm, so it can never happen by accident:

Deleting removes your personal information from Yuimaru. A couple of gentle things to know: the organiser may keep some anonymous event records for their books — figures with no name attached to them. And your separate sign-in login (the passkey or email code system that lets you in) is handled apart from this, so it's dealt with separately.

Changed your mind?

Here's the reassuring part. When you request deletion, the whole app switches to a single simple screen that says:

On that screen there's just one button: Retract deletion request. Because deletion only actually happens once a day, you have up to 24 hours to press it and cancel the whole thing. Nothing is gone until that daily process runs.

Common questions