Organiser Guide › Running an event › Registrations & payments

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Registrations, tickets & payments

This is where you see who signed up, confirm their payment, and send out their tickets. Everything about who's coming to your event lives on this one screen.

Getting to registrations

Open your series, and in the top bar you'll find a Registrations link. Click it to reach the "Registrations & payments" screen.

In the top-right are two export buttons. Export CSV saves the whole list as a spreadsheet file (a CSV opens in Excel or Google Sheets) so you can keep your own copy. Marketing emails exports just the contacts who agreed to hear from you — handy for a newsletter, and it keeps you on the right side of the rules by leaving out anyone who didn't opt in. Along the top are filter buttons — all, pending, approved, and cancelled — so you can show just the people you're interested in.

The top of the Registrations screen
Registrations & payments Export CSV

Reading the table

Everyone who signed up appears as a row. The columns are:

The Registrations & payments table with filter tabs, columns and action buttons
The Registrations & payments screen.

The Status shows as Pending, Approved, Cancelled or Rejected, each with a small coloured dot so you can scan the list quickly.

The status labels you'll see Pending Approved

Approving people

For a sign-up that's still Pending, you'll see buttons in the Actions column. Here's what each one does, in plain words:

You'll see Approve for most sign-ups, and Mark as paid instead when the person is paying by bank transfer.

Approving a sign-up, step by step

  1. Filter to pending

    Click the pending button at the top to show only the people waiting for a decision.

  2. Find the person

    Look down the list for their name. You can click their name to open their full details first if you'd like to double-check something.

  3. Click Approve

    In the Actions column, click Approve. This confirms them and issues their ticket straight away.

    Confirming a pending sign-up Approve Reject
  4. Their ticket appears

    The status changes to Approved and a ticket code shows in the Ticket column. They'll get their ticket automatically — you don't have to send anything by hand.

Taking payment by bank transfer

If you accept bank transfers, sign-ups behave a little differently.

Bank transfers stay pending until the money lands

When someone pays by bank transfer, their sign-up stays Pending until the money actually arrives in your account. Once you can see it there, open their row and click Mark as paid. That confirms the payment and issues their ticket. Yuimaru can't see your bank account, so this one step is always yours to do.

The details pop-up

Clicking a registrant's name opens a small window with everything about them: their name, email and status, then a grid of facts — Registered as, Amount, Workshop, and Ticket (which reads "Not issued yet" if they don't have one). Below that are all their Registration form answers — anything they filled in when they signed up.

This window is read-only — it's just for looking. Click Close to dismiss it.

A ticket code, once issued YUI-4KQ2-8ZRP

Common questions

What does Approve do?

It confirms the person's place and issues their ticket right away. Their status changes from Pending to Approved, and their ticket code appears in the table.

How do I confirm a bank transfer?

Wait until the money arrives in your account, then open that person's row and click Mark as paid. That confirms the payment and issues their ticket. Until then, they stay Pending.

What's the difference between Reject and Cancel?

Reject is what you do to a sign-up you're turning away before it's confirmed — it voids the ticket. Cancelled means a place that was called off. In both cases the person isn't coming, but Reject is your decision on a pending request, while Cancelled reflects a booking that was undone.

What's a CSV export for?

The Export CSV button downloads your whole list as a spreadsheet file. Open it in Excel or Google Sheets to keep your own copy, make a check-in sheet, or share the numbers with a co-organiser.

When does someone get their ticket?

The moment you Approve them — or, for a bank transfer, the moment you Mark them as paid. The ticket is issued automatically; you don't have to send it yourself.